Frequently Asked Questions

Hey Fam! Here's where we try to answer any and all question you may have. :) Can't find your answer? Contact Us Aqui!

THANKS FOR ALL THE SUPPORT AND REVIEWS!

1.  Q: How long will shipping take? 

  • Orders Usually Arrive in 7-10 Days. Carriers may make this a little sooner or a little later.
  • We provide tracking and assistance to all our customers.
  • House Of Chingasos is not responsible for carrier delays or lost packages by the carrier.
  • CARE INSTRUCTIONS:
  • To make sure the garment and the print don’t get damaged, we suggest following these care instructions:- Wash in cold 30°C/86°F water
    - Avoid using bleach and very strong detergents
    - Don’t use laundry softeners/conditioners
    - Hang dry or tumble dry on the lowest setting
    - Never iron on the print. Iron with a low temperature inside-outThanks a lot! Happy holidays!

2. Q: Do you accept exchanges/ returns? A: No. Unless:

We will issue returns/ exchanges in the following cases:

- The wrong item was received in terms of color, size, or model
- The product has arrived in a damaged condition 
- The item arrived in poor quality 


 * Returned products to be shipped at customer's expense unless items arrived damaged or incorrect print, color or size.

- Unfortunately we DO NOT accept any returns on undergarments, baby wear or Swimwear.

2.a Cancellations

A: Orders may be cancelled if they have not entered into the printing process. All Apparel Is Printed To Order. 

Orders that have begun printing will be fulfilled normally and may not be cancelled. Cancellations are made at the sole discretion of House Of Chingasos. 

3. Please email any questions and we'll be more than happy to help! 

SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us using the contact form within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used. Thanks for the support, you'll probably never have to contact us for this stuff. Please feel free to: reach us at Chingasoshelp@gmail.com