Frequently Asked Questions

Hey Fam! Here's where we try to answer any and all question you may have. :) Can't find your answer? Contact Us Aqui!

THANKS FOR ALL THE SUPPORT AND REVIEWS!

• HOLA AMIGOS! IF YOU ARE NOT SATISFIED WITH YOUR HOC MERCHANDISE, WE HAVE COME UP WITH AN EASY, STRAIGHTFORWARD, EXCHANGE POLICY. NO FUNNY BUSINESS. BUT AS ALWAYS, FEEL FREE TO HIT US UP AT chingasoshelp@gmail.com! WE ARE ALWAYS HERE TO HELP AND ANSWER ANY QUESTIONS. 

   

  RETURN POLICY

  • MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS UPON RECEIPT OF THE ITEM TO BE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT. UNFORTUNATELY AT THIS TIME, WE CANNOT OFFER REFUNDS UNLESS APPROVED OTHERWISE BY OUR CUSTOMER SERVICE REP.
  • MERCHANDISE MUST BE RETURNED IN IT’S ORIGINAL CONDITION; MERCHANDISE CAN NOT BE WORN, STAINED, AND/OR DAMAGED UNLESS IT ARRIVED DAMAGED ( photo proof required. )
  • CUSTOMERS WILL NEED TO BE RESPONSIBLE FOR ALL SHIPPING COSTS UNLESS THE ITEM WAS INCORRECT OR DAMAGED. THAT'S ON US FAM.
  • WE MUST RECEIVE THE MERCHANDISE YOU ARE EXCHANGING FIRST THEN WE WILL SEND YOU THE NEW ITEMS YOU ARE EXCHANGING OR YOUR STORE CREDIT CODE.
  • PLEASE ALLOW UP TO 5-7 BUSINESS DAYS FOR EXCHANGES TO BE PROCESSED ONCE RECEIVED. 

  SHIPPING POLICY

  • ORDERS TAKE 2–5 BUSINESS DAYS TO FULFILL AND 3-6 BUSINESS DAYS TO ARRIVE FOR MOST APPAREL & CAPS. DURING PEAK TIMES, ORDERS MAY TAKE 8-10 FULL BUSINESS DAYS TO FULFILL AND EXPERIENCE LONGER SHIPPING TIMES. WE DO NOT GUARANTEE SHIPPING AS INDIVIDUAL CARRIER ISSUES CAN VARY ON DATES BUT WE ALWAYS GUARANTEE THAT YOUR PRODUCTS WILL ARRIVE.
  • FREE SHIPPING- FREE SHIPPING IS CURRENTLY FOR ORDERS OVER $75. IT IS AUTOMATICALLY APPLIED TO ALL ORDERS BEFORE TAXES AND AFTER DISCOUNTS. EXAMPLE: IF YOUR ORDER IS $69 AND TOTALS OVER $75 AFTER TAXES IT WILL NOT QUALIFY. IF YOUR ORDER IS $85 AND A SICOUNT IS APPLIED BRINGING THE ORDER TOTAL TO $74 FREE SHIPPING WILL NOT BE TRIGGERED. 
  • SOME ITEMS LIKE SHOES, CANVAS PRINTS MAY TAKE LONGER BUT WILL BE LISTED ON THE SPECIFIC PRODUCT PAGE.
  • SHIPPING TIMES BEGIN ONCE YOUR ORDER HAS BEEN MADE AND PICKED UP BY THE CARRIER. WE DO'N'T GUARANTEE SPECIFIC SHIPPING DATES. HOWEVER, FEEL FREE TO REACH OUT TO US AT chingasoshelp@gmail.com, AND WE CAN TRACK YOUR ORDER AMIGOS.
    
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  STILL HAVE QUESTIONS? FEEL FREE TO CONTACT US AT chingasoshelp@gmail.com

• CARE INSTRUCTIONS:
• To make sure the garment and the print don’t get damaged, we suggest following these care instructions:- Wash in cold 30°C/86°F water
  - Avoid using bleach and very strong detergents
  - Don’t use laundry softeners/conditioners
  - Hang dry or tumble dry on the lowest setting
  - Never iron on the print. Iron with a low temperature inside-out. Muchisimas Gracias!