FAQs and Policies
HOLA AMIGOS! IF YOU ARE NOT SATISFIED WITH YOUR HOC MERCHANDISE, WE HAVE COME UP WITH AN EASY, STRAIGHTFORWARD, EXCHANGE POLICY. NO FUNNY BUSINESS. BUT AS ALWAYS, FEEL FREE TO HIT US UP AT chingasoshelp@gmail.com! WE ARE ALWAYS HERE TO HELP AND ANSWER ANY QUESTIONS.
RETURN POLICY
- MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS UPON RECEIPT OF THE ITEM TO BE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT. UNFORTUNATELY AT THIS TIME, WE CAN NOT OFFER REFUNDS UNLESS APPROVED OTHERWISE BY OUR CUSTOMER SERVICE REP.
- MERCHANDISE MUST BE RETURNED IN IT’S ORIGINAL CONDITION; MERCHANDISE CAN NOT BE WORN, STAINED, AND/OR DAMAGED.
- CUSTOMERS WILL NEED TO BE RESPONSIBLE FOR ALL SHIPPING COSTS UNLESS APPROVED BY OUR CUSTOMER SERVICE REP.
- WE MUST RECEIVE THE MERCHANDISE YOU ARE EXCHANGING FIRST THEN WE WILL SEND YOU THE NEW ITEMS YOU ARE EXCHANGING OR YOUR STORE CREDIT CODE.
- PLEASE ALLOW UP TO 5-7 BUSINESS DAYS FOR EXCHANGES TO BE PROCESSED ONCE RECEIVED.
SHIPPING POLICY
- ORDERS CAN TAKE 8-10 BUSINESS DAYS TO FULFILL. DURING HIGH VOLUME TIMES, ORDERS MAY TAKE 12-14 FULL BUSINESS DAYS TO FULFILL.
- SHIPPING TIMES REFLECT AFTER THE ORDER HAS BEEN FULFILLED AND PICKED UP BY THE SHIPPING CARRIER. WE DO NOT GUARANTEE SHIPPING DATES BASED ON DELAYS FROM CARRIERS. HOWEVER, HIT US UP AT chingasoshelp@gmail.com AND WE CAN POSSIBLY ACCOMMODATE A SPEEDIER FULFILLMENT.
- WE ARE NOT RESPONSIBLE FOR ANY FEES CUSTOMS MAY CHARGE FOR INTERNATIONAL ORDERS.
STILL HAVE QUESTIONS? FEEL FREE TO CONTACT US AT chingasoshelp@gmail.com