FAQs and Policies

HOLA AMIGOS! IF YOU ARE NOT SATISFIED WITH YOUR HOC MERCHANDISE, WE HAVE COME UP WITH AN EASY, STRAIGHTFORWARD, EXCHANGE POLICY. NO FUNNY BUSINESS. BUT AS ALWAYS, FEEL FREE TO HIT US UP AT chingasoshelp@gmail.com! WE ARE ALWAYS HERE TO HELP AND ANSWER ANY QUESTIONS. 

RETURN POLICY

• MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS UPON RECEIPT OF THE ITEM TO BE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT. UNFORTUNATELY AT THIS TIME, WE CAN NOT OFFER REFUNDS UNLESS APPROVED OTHERWISE BY OUR CUSTOMER SERVICE REP.
• MERCHANDISE MUST BE RETURNED IN IT’S ORIGINAL CONDITION; MERCHANDISE CAN NOT BE WORN, STAINED, AND/OR DAMAGED.
• CUSTOMERS WILL NEED TO BE RESPONSIBLE FOR ALL SHIPPING COSTS UNLESS APPROVED BY OUR CUSTOMER SERVICE REP.
• WE MUST RECEIVE THE MERCHANDISE YOU ARE EXCHANGING FIRST THEN WE WILL SEND YOU THE NEW ITEMS YOU ARE EXCHANGING OR YOUR STORE CREDIT CODE.
• PLEASE ALLOW UP TO 5-7 BUSINESS DAYS FOR EXCHANGES TO BE PROCESSED ONCE RECEIVED. 

SHIPPING POLICY

• ORDERS CAN TAKE 8-10 BUSINESS DAYS TO FULFILL. DURING HIGH VOLUME TIMES, ORDERS MAY TAKE 12-14 FULL BUSINESS DAYS TO FULFILL. 
• SHIPPING TIMES REFLECT AFTER THE ORDER HAS BEEN FULFILLED AND PICKED UP BY THE SHIPPING CARRIER. WE DO NOT GUARANTEE SHIPPING DATES BASED ON DELAYS FROM CARRIERS. HOWEVER, HIT US UP AT chingasoshelp@gmail.com AND WE CAN POSSIBLY ACCOMMODATE A SPEEDIER FULFILLMENT.  
• WE ARE NOT RESPONSIBLE FOR ANY FEES CUSTOMS MAY CHARGE FOR INTERNATIONAL ORDERS. 

• Can I track my order? 

  Please allow up to 3-5 business days for the order to be processed. Once the order has been officially processed a tracking number will be provided within the Shipping Notification email. 

• How long will it take to receive my order? 

  Estimated delivery timeframe for orders sent via USPS mail is currently 10-15 business days. Once the order has been shipped a notification will be sent via email providing tracking information. Some products such as HIGH TOPS and ALL OVER PRINT HOODIES WILL TAKE LONGER AND DELIVERY ESTIMATE TIMES WILL BE STATED ON THE PRODUCT PAGES.

STILL HAVE QUESTIONS? FEEL FREE TO CONTACT US AT chingasoshelp@gmail.com