Policies

Shipping
& returns

Hola familia. Here’s how shipping and returns work at HOC. If something isn’t right with your order, we’re here to help.

Questions about an order? Contact us

  • 4–6 daysto leave our warehouse
  • Free shippingon US orders $75+
  • 30-day returnson eligible items

Shipping policy

Shipping

  • Processing

    Orders leave our warehouse in approximately 4–6 business days. Knit sweaters take approximately 8–12 business days.

  • Tracking

    Once your order ships, we email you a shipping notification with your tracking number.

  • Cost

    Free US shipping on orders $75+. US orders under $75 ship for a flat $7.95. International rates show at checkout.

  • Delivery

    Delivery time starts once the carrier picks up your order. We can’t guarantee delivery dates because of carrier delays.

  • International

    We’re not responsible for customs fees, duties or import taxes on international orders.

Return policy

Returns, exchanges & refunds

  • Before you order

    Most of our apparel is printed especially for your order, so please check the size chart, product details, size and color before checking out.

  • 30-day returns

    Contact us within 30 days of delivery with your order number. Please wait for approval and return instructions before shipping anything back.

    Items must be unworn, unwashed, unaltered and free of stains, odors, pet hair and damage, with original tags where supplied. Trying it on indoors is fine.

  • Conditions

    • Change of mind: wrong size ordered, or no longer wanted. You are responsible for return shipping. Original shipping charges are not refunded.
    • Our mistake: damaged, defective, wrong item, wrong print or wrong size sent. We cover everything. You pay nothing, and original shipping is refunded.
    • Wrong address: if the address you provided was wrong and the package comes back to us as undeliverable, we refund the cost of the items once they reach us. Original and return shipping are not refundable.

  • Return shipping

    Mail approved returns within 7 days with a tracked service.

  • Refunds

    Processed to your original payment method within 7 business days after we receive and inspect your return. As a small, Latino-owned business, we appreciate you considering an exchange or store credit first.

  • Final sale

    Swimwear, underwear, lingerie, intimate bodysuits, personalized items and Final Sale items can’t be returned for fit or change of mind. Gift cards are nonrefundable.

  • Still have questions?

    We’re here to help

    Send us a message with your order number and someone on the HOC team will get back to you.

    Contact us